Shipping policy
1. Shipping Destinations
Shipping Rates (United States)
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Free Shipping: Orders over $100 qualify for free shipping within the United States (excluding certain regions listed below).
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Standard Shipping: Orders under $100 shipped to the 48 contiguous U.S. states are charged a flat shipping fee of $20.
Special Regional Shipping Rates
Due to higher logistics costs, the following regions have separate shipping fees:
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Alaska (AK) & Hawaii (HI): $80 shipping fee
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Puerto Rico (PR): $120 shipping fee
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American Samoa, Guam, Northern Mariana Islands, and U.S. Virgin Islands: $200 shipping fee
Notes
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Shipping rates apply per order unless otherwise specified.
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Delivery times may vary depending on destination and carrier availability.
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For bulk orders or special project shipments, please contact us for a customized shipping quote.
2. Order Processing Time
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In-stock items: 1–3 business days
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High-volume or special orders: up to 5 business days
Orders are processed Monday to Friday, excluding holidays.
Once shipped, you will receive a confirmation email with tracking details.
3. Estimated Shipping Time
Estimated delivery times after shipment:
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United States: 3–7 business days
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International: 7–20 business days
Delivery times are estimates and may vary due to carrier delays, weather conditions, or customs processing.
4. Free Shipping on Orders $99+
We offer Free Shipping on qualifying orders with a merchandise subtotal of $99 or more, before taxes.
Free Shipping Exclusions
Free Shipping does not apply to:
- 4 ft. and 8 ft. tubes
- Clearance items
- Purchase orders
- Orders that require freight shipping due to item size, weight, or quantity
Free Shipping is available only for orders shipping within the contiguous 48 United States.
Orders shipping to the following locations do not qualify for Free Shipping:
- Alaska
- Hawaii
- APO/FPO addresses
- PO Boxes
- U.S. Territories
- Islands or other locations outside the contiguous 48 states
We reserve the right to select the most appropriate shipping method based on the size, weight, destination, and cost of the shipment.
5.Economy Shipping
Economy Shipping typically takes 3–10 business days.
Delivery dates are estimates only and are not guaranteed. Transit times may vary depending on carrier delays, weather, destination, holidays, or other circumstances beyond our control.
6.Freight Shipping
Items that are too large, heavy, or bulky to ship through standard carriers such as UPS or FedEx may be shipped by freight.
Freight deliveries are typically made using a large commercial truck, such as a box truck or tractor-trailer.
Once your order ships, you will receive tracking information with an estimated arrival date at your local freight terminal.
After the shipment reaches the local terminal, the freight carrier will generally contact you using the phone number provided with your order to schedule a delivery appointment. Delivery appointments are typically available on weekdays only.
Please make sure the phone number provided with your order is accurate and that someone is available to coordinate delivery with the carrier.
7.Curbside Delivery
Unless otherwise arranged in advance, all standard freight shipments are delivered curbside only.
The driver will deliver the shipment to the curb or nearest accessible delivery point and is generally not authorized to move the shipment inside a building, garage, warehouse, or other location.
Any delivery service beyond standard curbside delivery must be arranged before the order ships.
8.Liftgate Service
Most freight shipments are delivered on pallets.
If your location does not have a loading dock or forklift available to unload the shipment, you may need liftgate service.
Liftgate service is an additional service and may involve an extra charge. If needed, please request it when placing your order or before the shipment is dispatched.
9.Inspecting Freight Deliveries
Please carefully inspect all freight shipments before signing the delivery receipt.
If you notice any visible damage, missing cartons, or other shipping issues:
- Note the damage or shortage clearly on the carrier's delivery receipt before signing.
- Take photos of the damaged packaging and products whenever possible.
- Contact us within one business day of receiving the shipment.
Failure to note visible shipping damage or missing items at the time of delivery may affect our ability to file a claim with the carrier.
10.Service Interruptions & Delivery Delays
We and our shipping carriers are not responsible for delays or service interruptions caused by circumstances beyond reasonable control, including but not limited to:
- Severe weather or natural disasters
- Transportation network disruptions
- Strikes or labor disputes
- Civil unrest
- Government actions or regulations
- Customs or regulatory delays
- Incorrect or incomplete shipping information
- Security restrictions
- The recipient being unavailable or refusing delivery
- Other events beyond the control of the carrier or shipper
Shipping and delivery dates provided by us or the carrier are estimates unless otherwise specifically stated.
11. Large or Bulk Orders
Some lighting products may be considered oversized or heavy.
For bulk purchases, commercial orders, or multiple-unit purchases, additional shipping charges or freight shipping may apply.
If applicable, we will contact you before shipment to confirm shipping details.
12. Delivery Issues
Please inspect your order upon delivery.
If your item arrives damaged or incorrect, contact us within 48 hours with photos and your order number.
We are not responsible for delays caused by carriers or incorrect shipping information provided at checkout.
13. Contact Us
For shipping-related questions, please contact:
📧 contact@jcelighting.com