Returns & Refunds

At JCE Lighting, we are committed to providing reliable, professional-grade LED lighting solutions.
If you are not satisfied with your purchase, we accept returns under the conditions outlined below.

We accept returns of unused, uninstalled products in their original packaging within 30 days of the purchase date.


Return Eligibility

To qualify for a return, all of the following conditions must be met:

  • Items must be unused and uninstalled

  • Products must be returned in original packaging

  • Return request must be initiated within 30 days of delivery

  • Products must be in resalable condition

Installed, modified, or used products are not eligible for return.


How Return Shipping Works

Our return shipping policy allows us to maintain competitive pricing while offering high-quality commercial lighting products.

Please review the following carefully:

  1. Original outbound shipping labels are covered by JCE Lighting.

  2. Customers are responsible for additional return shipping costs, including:

    • Extra boxes

    • Oversized packages

    • Incorrectly packed returns

  3. Palletized or freight (LTL) orders are the responsibility of the customer for return shipping.

If you are unsure whether a product is right for your project, our Customer Support Team is always happy to help before you place an order.


How to Return an Item

Step 1: Request a Return

Initiate a return request within 30 days of purchase by contacting our support team.

👉 [Initiate a Return]


Step 2: Return Authorization

Once approved, you will receive a Return Merchandise Authorization (RMA) via email.

Returns sent without an RMA may be refused.


Step 3: Ship the Item Back

Please send the authorized return to the address provided in your RMA confirmation email.


Step 4: Refund Processing

Once your return is received and inspected, refunds will be processed within 3–5 business days.

Refunds are issued to the original payment method.


Exchanges & Replacements

JCE Lighting replaces defective or damaged products at no cost under our Product Warranty.

If your item arrived damaged or has a manufacturing defect, please do not initiate a return.
Instead, submit a warranty claim so we can resolve the issue quickly.

👉 [Submit a Warranty Claim]


Important Notes

  • Returns are not accepted after the 30-day return window

  • Clearance or final sale items may be non-returnable

  • Bulk or project orders may require prior return approval


Need Help?

If you have questions about product selection, compatibility, or return eligibility, our support team is here to help.

📩 Contact Us: Contact@jcelighting.com


❗ Return Window Policy

We do not offer refunds after the 30-day return window has closed.