Returns & Refunds

For purchases made at jcelighting.com, JCE Lighting accepts eligible returns under the conditions below. Please contact our Customer Service Team before sending a product back.

1. Return Eligibility

• The return request must be submitted within 30 days of the purchase date.
• Products must be unused and uninstalled.
• Products must be returned in their original packaging and be in resalable condition.

Installed, modified, or used products are not eligible for a standard return. If your product has a fault, please contact us for assistance under the applicable warranty.

2. How to Request a Return or Exchange

Email contact@jcelighting.com with your order number, the product and quantity involved, and the reason for your request. For an exchange inquiry, please also tell us which product you need.

Our team will review your request and provide the next steps, including the appropriate return address and shipping instructions. Please wait for these instructions before shipping any items.

3. Restocking Fee & Return Shipping

A 15% restocking fee and all return shipping costs will be deducted from your refund, unless the return is due to JCE Lighting shipping an incorrect item or the product being confirmed as defective.

For returns due to an incorrect item shipped by JCE Lighting or a product confirmed as defective, neither the restocking fee nor return shipping costs will be deducted from your refund. Our team will provide the appropriate return shipping instructions.

Please contact us before arranging return shipping so we can confirm the shipping arrangements and any applicable costs for your order.

4. Damaged, Missing, or Incorrect Items

If your order arrives damaged, incomplete, or incorrect, contact our Customer Service Team as soon as possible. Include your order number, a description of the issue, and photos of the packaging and any affected products you received.

Our team will review the information and advise you on the next steps.

5. Refund Processing

After we receive and inspect your return, we will notify you whether your refund has been approved. Approved refunds will be issued to the original payment method after any applicable restocking fee and return shipping costs described in Section 3 have been deducted.

The time it takes for a refund to appear in your account depends on your bank, card provider, or payment processor. If an approved refund has not appeared, please check with your payment provider and contact us if you need further assistance.

6. Warranty Support

For product issues that may qualify for warranty coverage, refer to our Warranty Policy. Contact us with your order number or proof of purchase, product model, a description of the issue, and clear photos or videos showing the fault.